Privacy Policy

1. Privacy Policy

This privacy policy describes how Arctic Casino handles the information and personal data you provide to us so that we can administer your relationship with Arctic Casino.

We will process any personal information that you provide to us or that we otherwise hold about you in accordance with this Privacy Policy. The information may be provided via the Arctic Casino website (the “Website”), telephone calls or other communication channels.

By accepting the Privacy Policy, you confirm that you understand and agree to the use of your personal information in accordance with this Policy. If you do not agree to the terms, you should not use the Website or provide us with your personal information.

2. Contact

If you have any questions or would like more information about how we process your personal data, you can contact us via live chat or by email: [email protected]

3. Protection of your personal data

Your personal data is protected not only by Arctic Casino’s high security standards but also by legislation. The law means that we may only process your data when there is a valid basis for doing so. Such grounds may include:

• To fulfill a contract we have with you
• Legal obligation
• Your consent
• Our legitimate interest
• Public interest
• Protection of your vital interests

4. Legitimate interests

Where we have a business or commercial reason to process your personal data, this is called a legitimate interest. Your data is still protected and may not be processed in a way that is unfair to you or your rights.

If we process your data on the basis of legitimate interest, we will inform you of the reasons, what our interest is and give you the opportunity to ask questions or object. However, in some cases, compelling reasons may outweigh your right to object.

5. How long we store your data

As long as Arctic Casino holds your information, we ensure that it is protected and only used for legitimate purposes.

• We save the data as long as you are our customer.
• If you cease to be a customer, we will retain the data for the time necessary to comply with this policy and legal obligations.
• In some cases, the data may be retained longer if it cannot be deleted for technical reasons.

6. Why we process your data

If you do not provide the required personal information, we may not be able to comply with legal requirements, perform contracts, or provide the services required to manage your account. Without this information, we cannot provide our products or services.

7. Information we collect

The information we may collect, use and process includes:

• Information you provide via forms on the Website or via email
• Correspondence via the Website, telephone, email or other channels
• Your responses to surveys or customer surveys
• Transaction history with us (via the Website, telephone or other means)
• Visit history on the Website, including traffic data, location information, logs and other communication data

Where reasonable and not contrary to your rights, we may also obtain personal data from public sources such as internet searches, business registers and the media.

8. Social functions

If you participate in social features provided through our products (for example, chat rooms), Arctic Casino may store, record or otherwise process this information.

9. Use of cookies

We use cookies on the Website for several reasons, including to:

1. Allow users to log in to their accounts
2. Enable choice of login settings
3. Track and collect information about transactions
4. Prevent fraud and protect user privacy

Some cookies are necessary for the Website to function, while others improve the user experience.

10. Sharing of personal data

We may share your information within the Arctic Casino group as well as with the following organizations:

• Law enforcement authorities and regulatory bodies
• Credit reporting agency
• Anti-fraud organizations
• Identity verification services
• Sports federation
• Partners who introduce you to us
• Third parties you consent to us sharing data with
• Suppliers needed to provide the services you have ordered

If the data is transferred outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place.

11. Transfer of data outside the EEA

We only transfer your data outside the EEA when:

• You have given explicit consent
• It is required to fulfill a contract with you.
• We have a legal obligation to do so

When transferring data, we ensure the same level of protection as within the EEA , for example through standard contracts, binding corporate rules or other approved methods.

In some cases, we may be required by law to disclose information to third parties, even if our control over protection is limited.

12. Your rights

We help you exercise your rights regarding your personal data, for example:

• Withdraw consent (without affecting previous processing)
• Submit a complaint to the supervisory authority
• Request access to the information we have about you
• Correct incorrect or outdated information
• Request deletion of your data
• Restrict processing in certain situations
• Get data in a portable format for you or another party
• Object to processing based on legitimate interest
• Request manual review of decisions made solely with automated processing

For more information, please contact our customer service.

13. Changes to the Privacy Policy

We may update this policy from time to time, so please check it regularly.

If material changes are made, we will inform you in advance by email, on the Website or other agreed channel. We will give you reasonable time to review the changes before they come into effect.

We will not make any significant changes without your express consent. If you do not agree to the new terms, we may not be able to continue to offer certain products or services.