Responsible Gaming

Our Commitment to Responsible Gaming

One of Arctic Casino’s core values is transparency. We want to take this to the next level by providing you with insight into your gaming – how much you wager, when you win, and when you lose. Therefore, it is our responsibility and duty to ensure that gaming is not misused and that our customers play responsibly and transparently.

How Do I Play Responsibly?

• View gaming as entertainment, not as a source of income.
• Play only with money you can afford to lose. Use deposit limits and loss limits to track your spending.
• Never try to chase losses – it can lead to serious problems.
• Monitor how much time you spend gaming. Use session limits to restrict your logged-in time.
• Balance gaming with other activities. If gaming becomes your only form of amusement, consider whether you are still having fun.
• Take regular breaks. Gaming without interruption can cause you to lose track of time and perspective.
• Avoid gaming when under the influence of alcohol or when you feel depressed or stressed, as it impairs your judgment.
• Manage your money and time usage. You can monitor your activity in your account history online.
• Understand the chances of winning and how the games work.
• If you need to talk to someone about gaming problems, you can turn to an organization that offers support for gambling addiction.

What is Problem Gambling?

Problem gambling refers to gaming reaching a level where it interferes with, harms, or destroys family life, personal relationships, or leisure activities. A problem gambler is often described as someone who spends more time and/or money than they can afford.

Warning Signs of Problem Gambling

• You spend more time and money on gaming than you can afford.
• Controlling or stopping your gaming is difficult.
• Conflicts with family or friends regarding gaming or money.
• Decreased interest in other activities or hobbies.
• Constantly thinking or talking about gaming.
• Lying about or hiding your gaming.
• Chasing losses or gaming to solve financial problems.
• Gaming until all money is gone.
• Borrowing money, selling possessions, or neglecting bills to fund gaming.
• The need to wager larger amounts or play longer to achieve the same sense of excitement.
• Neglecting work, studies, family, or everyday responsibilities due to gaming.
• Feeling anxiety, guilt, worry, or irritation related to gaming.

Tools to Help You

The following tools are available to help you manage your gaming:

Deposit Limit

• With a deposit limit, you can control how much money you deposit per day, week, or month.
• When the limit is reached, you cannot deposit more until the period resets.
• You can still use other Arctic Casino services with the money already in your account.

Take a Break

• If you want to take a shorter break, you can activate a Time-Out for 24 hours, 7 days, 30 days, or 90 days.
• During the break, you cannot play, but you can log in to withdraw any possible funds in the account. The account reactivates only once the selected period has ended.

Self-Assessment Test

Gamblers Anonymous offers a simple test on its website to assess whether your gaming is causing problems.

Self-Exclusion

Log in to your Arctic Casino account, go to account settings, and select self-exclusion.

Who Can Help?

Admitting there is a problem can feel difficult – but it is the first important step. Gaming problems can seriously affect life, but people seek help every day, and it is a sign of strength. Below are organizations that work with gambling addiction daily.

Organizations

• Gambling Therapy: (www.gamblingtherapy.org) Offers free practical advice and emotional support globally to individuals affected by gaming problems.
• Gamblers Anonymous: (www.gamblersanonymous.org.uk) Provides forums, chat rooms, literature, and above all, meeting places.
• Dunlewey Addiction Services: (www.dunlewey.org) Offers free and confidential counseling to individuals with gaming or addiction problems.
• Hjelpelinjen: A Norwegian support service for those suffering from gaming problems.

Blocking Gaming Sites

Gamban.com: (www.gamban.com)Offers an application that blocks access to all gaming sites and apps on computers, mobiles, and tablets.

Advice on Debt and Finances

Gaming can sometimes lead to unpaid debts. It is important not to play to pay off loans or credit cards. There are organizations that can help you create a plan.

My Money Steps: (www.moneysteps.org)Provides you with a personal action plan and shows your options for managing debt.

How You Can Help a Friend

Significant Signs:

• Preoccupation: If gaming is all they think about.
• Tolerance: They wager more to get the same kick.
• Inability to stop: They have tried but failed.
• Irritation: They become angry when they cannot play.
• Escape: They use gaming to get away from problems.
• Chasing losses: They try to win back lost money.
• Hiding gaming: They play in secret.
• Borrowing money: They ask for money for gaming.
• Lies: They do not admit to gaming or losses.

What You Can Do

If you notice several of these signs, speak to your friend in a calm tone. Example: “I’ve noticed you’ve been gaming a lot lately. Is everything okay?”. Support is key – a shared problem is easier to manage.

Protection of Minors

We do not want children or young people to play. Therefore, we always perform age checks to ensure all customers are at least 18 years old. If we cannot confirm age, the account is closed until valid documentation is submitted. Parents and gaming companies must work together to protect children.

Tips for Protecting Minors

• Store usernames, passwords, and payment details securely.
• Do not save passwords on the computer.
• Always log out if children are nearby.
• Use filtering software, such as NetNanny, to block gaming sites.
• Teach children about the risks and legality surrounding gaming.
• Limit children’s time online.
• Use built-in parental control tools on computers, tablets, and mobiles.